1. Overview
Genting Casino Leicester is a licensed land-based casino premises operated by Genting Casinos UK Limited and regulated by the UK Gambling Commission. The venue is located at 17-19 East Bond Street, Leicester, LE1 4SU, and operates under the licensing authority of Leicester City Council.
As a licensed casino operator in Great Britain, Genting Casinos UK Limited is required by law to maintain effective anti-money laundering (AML) and counter-terrorism financing (CTF) procedures across all its premises, including the Leicester venue. These obligations arise from UK AML legislation, the Proceeds of Crime Act 2002, the Terrorism Act 2000, and the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP).
This document sets out the identity verification and AML compliance procedures that apply to customers at Genting Casino Leicester.
2. Legal Basis
Genting Casino Leicester operates in accordance with:
- The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended)
- The Proceeds of Crime Act 2002
- The Terrorism Act 2000
- Counter Proliferation Financing (CPF) legislation
- The Gambling Commission’s AML guidance for non-remote casino operators
- Genting Casinos UK Limited’s group-wide AML, KYC, and responsible gambling policies
Genting Casinos UK Limited holds Gambling Commission licence number 537. The company is registered in England and Wales under company number 01519689, with its registered office at Genting Management Office, First Floor, Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU.
3. Customer Due Diligence (CDD)
3.1 When CDD Applies
Customer due diligence is required at Genting Casino Leicester in line with the Gambling Commission’s threshold-based approach for non-remote casinos. Identity verification and related checks are triggered when a customer purchases or exchanges chips, or pays into gaming machines, at or above the applicable monetary threshold within a 24-hour period, as set out in current regulatory guidance.
CDD may also be required at any point where the venue identifies circumstances that indicate higher risk, unusual activity, or where ongoing monitoring of a customer relationship requires updated information.
3.2 Electronic Identity Verification
Genting Casinos UK Limited may carry out electronic identity verification checks via Experian for membership and financial vulnerability purposes. This involves screening customer details against Experian databases to verify identity and assist in the assessment of financial vulnerability.
These checks do not leave a credit footprint and do not affect a customer’s credit score. The search is not visible to third parties. Experian retains a record of the search in accordance with its own data retention practices.
3.3 Documentary Identity Verification
Where electronic verification is insufficient or where enhanced due diligence is required, customers may be asked to provide documentary evidence. Acceptable documents include:
- Valid photographic identification: passport or driving licence
- Proof of address: utility bill, bank statement, or equivalent document
- Occupational information: details of employment or business activity
- Source of funds evidence: bank statements, wage slips, payslips, or tax returns
- Source of wealth evidence: documents demonstrating the origin of assets used for gaming activity
The specific documents requested will depend on the customer’s circumstances and the level of due diligence required at the time of the request.
4. Source of Funds and Source of Wealth
For regulatory purposes, Genting Casinos UK Limited may request information and documentary evidence relating to the source of funds used by a customer for gaming transactions at any of its premises, including the Leicester venue.
This requirement applies where the level or pattern of play indicates a need for further verification, or where enhanced due diligence obligations are triggered under applicable AML legislation or Gambling Commission guidance.
Customers are required to provide requested documentation promptly. Genting Casinos UK Limited reserves the right not to proceed with any transaction and to withhold any customer monies in its possession until it has obtained the required information to its satisfaction and completed all processes required under its policies or applicable AML, CTF, and CPF legislation.
5. Enhanced Due Diligence (EDD)
Enhanced customer due diligence applies in circumstances including but not limited to:
- Transactions that are complex, unusually large, or conducted in unusual patterns without apparent lawful purpose
- Customers or transactions connected to high-risk third countries as designated under applicable legislation
- Situations where standard CDD measures are insufficient to adequately assess the risk presented
In such cases, additional documentation and information may be requested, and the level of ongoing monitoring applied to the customer relationship may be increased accordingly.
6. Refusal of Transactions and Withholding of Funds
If Genting Casino Leicester is unable to complete required CDD or EDD procedures - whether because a customer has not provided requested documentation, or because the information provided is insufficient - the venue is required to decline or suspend the relevant transaction.
In accordance with Genting Casinos UK Limited’s terms and conditions, the company reserves the right to withhold customer monies in its possession until all required information has been obtained and all required processes have been completed. This applies regardless of the reason for the delay in providing documentation.
7. Data Processing and Confidentiality
Information collected for AML and KYC purposes is processed in accordance with Genting Casinos UK Limited’s Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data collected for identity verification, source of funds, and source of wealth purposes is held in confidence and used only for the purposes of regulatory compliance, fraud prevention, and AML obligations. It is not used for marketing purposes.
Customers may contact the Data Protection Officer at [email protected] or by post at the registered office address at Resorts World Birmingham for queries relating to the processing of their personal data.
8. Responsible Gambling and Safer Gambling Integration
AML and KYC procedures at Genting Casino Leicester are conducted in conjunction with the venue’s safer gambling obligations. Where identity and financial information is gathered for safer gambling purposes, including assessment of financial vulnerability, the same documentation may also satisfy AML and KYC requirements where applicable.
In accordance with Gambling Commission LCCP Condition 3.3.1, responsible gambling information is made readily available to customers within the premises and in areas adjacent to ATMs. Customers may be asked for identification and financial information as part of safer gambling interactions, and this information is handled under the same confidentiality standards as AML documentation.
9. Minimum Age Requirement
Access to Genting Casino Leicester is restricted to persons aged 18 years or over. Age verification is a mandatory requirement under the Gambling Act 2005 and Gambling Commission licence conditions. Customers may be required to produce valid photographic identification to confirm their age before being permitted entry or access to gaming facilities.
10. Contact and Regulatory Reference
Genting Casino Leicester
17-19 East Bond Street
Leicester
LE1 4SU
Operator: Genting Casinos UK Limited
Gambling Commission Licence Number: 537
Licensing Authority: Leicester City Council
Gambling Commission Public Register: gamblingcommission.gov.uk
Data Protection Officer: [email protected]